Unifying the Leaders in Clinical Testing for Chronic Disease
ASHEVILLE, NC and ATLANTA, GA — July 11, 2012 — We are pleased to announce that Metametrix, Inc. and Genova Diagnostics, Inc. have entered into an agreement to combine efforts under one company. We have operated as two leading clinical laboratories in applying a systems-based testing approach to the diagnosis, treatment and prevention of complex chronic disease. This move allows advancement of our shared mission to improve the lives of patients through comprehensive and innovative clinical laboratory services. Customers will benefit from an extensive list of advanced testing, clinical education and patient-friendly reports & billing options, all from one company. For now we will operate both brands separately in our respective laboratories. We'll keep you informed as we combine our operations and service teams. We are excited about the broader range of testing services, support, and resources that we will be able to offer. To learn more, watch a brief video message from the leadership of our company.
Please see our FAQ section below with details designed to assist you in integrating with us.
For additional information, please contact us at 800.221.4640 or contact us. Learn more about Genova Diagnostics.
Message from Ted Hull, CEO and J. Alexander Bralley, PhD
Q. Why did you integrate?
Our companies are joining efforts to advance our shared mission to improve the lives of patients through comprehensive and innovative clinical laboratory services. Together, we will dedicate ourselves to improve patient lives through the prevention, diagnosis and treatment of complex chronic disease. In one company, customers will benefit from the most comprehensive list of innovative, systems-based testing, clinical education, as well as patient-friendly reports and billing options available. By integrating, we will also be able to expand our investment in research & development, clinical trials, medical education and market expansion.
Q. What does this mean for me?
Our highest priority is continuity of service to our customers. We have taken every measure to ensure that your experience will remain virtually unchanged. Please continue to operate as usual. As we integrate together, we'll keep you informed of improvements. In one company, customers will benefit from the most comprehensive list of innovative, systems-based testing, clinical education, as well as patient-friendly reports and billing options. By combining, we will also be able to expand our investment in research & development, clinical trials, medical education and market expansion.
Q. Where can I find more information about the integration? Metametrix? Genova?
The information available on our website and social media outlets will be the most up-to-date method of tracking our progress as we integrate.
Q. Will there be a new name?
The separate brand/corporate identities will remain intact for now. We'll communicate changes to our brand as we integrate. Please continue to watch our website and social media outlets for the latest in news.
Q. Will phone numbers, websites, email addresses change?
Please continue to contact us at our current 800 numbers and email addresses. Both websites will remain intact at this time. As we integrate, we'll keep you informed of changes as they occur.
Q. Will I now be able to order testing through both companies?
As before, you must have a current account agreement on file with each lab facility from which you wish to order testing. If you are an existing GDx customer, but would like to also order testing from MMX, please contact Client Services at MMX to set up a new account and vice versa. It is a integration priority to unify your testing experience with our combined lab facility. As we integrate, we'll keep you informed of changes as they occur.
Q. Where are you going to be located?
We will have facilities in Asheville, NC and Atlanta, GA.
Q. What are your business hours?
Asheville: We are open for phone calls from 8:30 a.m. until 6:30 p.m. (EST) Monday through Friday at 1-800-522-4762. You can also email us anytime via our online form.
Atlanta: We are open for phone calls from 8:30a.m. until 6:00 p.m. (EST) Monday through Friday at 1-800-221-4640. You can also email us anytime via our online form.